Complaint Resolution Procedure
- Please speak with your child protection worker first and try to resolve things.
- If you are still concerned, you may speak with, or request a meeting with, a supervisor.
- You can also make a written complaint to the Society and receive a response within 7 days about whether your complaint is eligible for review.
- Under Section 68 of the Child & Family Services Act (CFSA), your complaint is not eligible for review if; you are not a person who has sought or received services from the Society; the issue is before the Court or has already been decided by the Court; the matter is subject to another decision-making process under the CFSA or The Labour Relations Act.
- If your complaint is eligible for review, a meeting with the Society’s Internal Complaints Review Panel will be scheduled within 14 days at a time that is mutually convenient and you will be notified in writing. The Panel members will not be directly involved in your case.
- Within 14 days following this meeting you will receive a letter summarizing the meeting and next steps.
You may also bring complaints directly to:
- The Provincial Advocate for Children and Youth at 1-800-263-2841 or visit: http://provincialadvocate.on.ca
- The Child and Family Services Review Board, which is a neutral and independent third party at 1-888-728-8823 or visit: http://www.cfsrb.ca/