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Performance Indicators

Message from Executive Director & Board President

We are pleased to share some important information about our services to children and families in Haldimand and Norfolk Counties. Our agency has taken an important step to enhance our accountability and commitment to better outcomes for the children and families we serve. We are part of the implementation of a provincial performance measurement and management system for CASs in Ontario. The child welfare sector of Ontario is committed to continuously improve the services it provides to children and families. This page takes you through the journey of what is a “performance indicator” and why they are important.

We invite you to take a moment to look at the five agency performance indicators that we have posted on our website in order to increase your awareness and understanding of the positive outcomes that we are striving to achieve in improving the lives of the children and families who we serve.

If you have any questions about our performance indicators and results please do not hesitate to call.

Thank you for your interest in the CAS of Haldimand and Norfolk.

Bernadette Gallagher, Executive Director
Renee VanKooten, President

About Child Welfare Performance Indicators (or What are PIs?)

What is the Performance Indicators Measurement & Management Project?

The goal of this project is to establish a performance measurement system that collects provincial performance indicators.  This will allow for effective organizational planning, will increase transparency and accountability, and will generate knowledge to improve services for vulnerable children, youth and families.

Performance indicators help to answer questions like, “how well is an agency serving children and families” and “what is the impact services are having on the safety and well-being of children, youth and families?”

Why are we Collecting Performance Indicators?

  • To foster ongoing learning and continued quality improvement in service delivery.
  • To increase transparency and accountability in our ongoing work to achieve better outcomes for children and youth.
  • To support the effective and fiscally responsible use of funds.
  • To raise public awareness on the performance of Children’s Aid Societies related to the safety, permanency and well-being of children.

What are the Performance Indicators being Measured?

The Ministry of Children and Youth Services confirmed 26 performance indicators in the areas of service, organizational capacity and governance effectiveness.  Some of these are still being developed and some agencies are still collecting and validating their data.  The following 5 indicators were chosen for public reporting in March 2015 and 2016:

  • Recurrence of child protection concerns in a family after an investigation (Safety Outcome)
  • Recurrence of child protection concerns in a family after ongoing protection services were provided (Safety Outcome)
  • The days of care by placement type (Permanency Outcome)
  • The time to permanency (Permanency Outcome)
  • The quality of the caregiver and youth relationship (Well-being Outcome)

Our Results in Haldimand and Norfolk

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