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Performance Indicators

Message from Executive Director & Board President

The Children’s Aid Society of Haldimand and Norfolk is committed to providing high quality, accountable child protection services to the children, youth and families of our communities.  To that end, CASHN along with all Children’s Aid Societies across the province  publicly report annually on performance indicator results in the key areas that reflect the safety, permanency and wellbeing of children and youth in the local communities.  These areas are aligned with the paramount purpose of the Child Youth and Family Services Act, 2017 (CYFSA)

This page takes you through the journey of what is a “performance indicator” and why they are important.

We invite you to take a moment to look at the five agency performance indicators that we have posted on our website in order to increase your awareness and understanding of the positive outcomes that we are striving to achieve in improving the lives of the children and families who we serve.

If you have any questions about our performance indicators and results please do not hesitate to call.

Thank you for your interest in the CAS of Haldimand and Norfolk.

Shannon Chevrier, Executive Director

Craig Mannell, Board President

About Child Welfare Performance Indicators (or What are PIs?)

What is the Performance Indicators Measurement & Management Project?

The goal of this project is to establish a performance measurement system that collects provincial performance indicators.  This will allow for effective organizational planning, will increase transparency and accountability, and will generate knowledge to improve services for vulnerable children, youth and families.

Performance indicators help to answer questions like, “how well is an agency serving children and families” and “what is the impact services are having on the safety and well-being of children, youth and families?”

Why are we Collecting Performance Indicators?

  • To foster ongoing learning and continued quality improvement in service delivery.
  • To increase transparency and accountability in our ongoing work to achieve better outcomes for children and youth.
  • To support the effective and fiscally responsible use of funds.
  • To raise public awareness on the performance of Children’s Aid Societies related to the safety, permanency and well-being of children.

What are the Performance Indicators being Measured?

The Ministry of Children, Community and Social Services confirmed 26 performance indicators in the areas of service, organizational capacity and governance effectiveness. At this time, the following five indicators are selected for public reporting:

  • Recurrence of child protection concerns in a family after an investigation (Safety Outcome)
  • Recurrence of child protection concerns in a family after ongoing protection services were provided (Safety Outcome)
  • The days of care by placement type (Permanency Outcome)
  • The time to permanency (Permanency Outcome)
  • The quality of the caregiver and youth relationship (Well-being Outcome)

Our Results in Haldimand and Norfolk

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