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Message to CASs from Ontario Ombudsman Paul Dubé

Message from Ontario Ombudsman Paul Dubé
Wednesday, January 13, 2021


Dear Executive

Director, As we all work to navigate the ongoing disruptions caused by the coronavirus pandemic, we want you to know that the Ombudsman’s Children and Youth Unit is here for Ontario’s young people in care, and eager to assist you in serving them.
While we continue to work remotely, we have ensured that we are accessible via phone/voicemail, email and our website to hear and respond to the needs of children and youth, and those who work with vulnerable young people across the children’s services sector. We have also created new digital resources to assist you in informing young people in care about their rights and how to contact us with questions or

concerns. These materials have been created specifically to help stakeholders and service providers communicate with young people about when they should contact us, and what we can do to help them and you. Please help us distribute them widely – for example, by sharing them with your colleagues and staff and on your website, to ensure they are readily available within your agencies and/or residences.


  • A range of videos geared towards young children and youth you can show directly to them to let them know who we are – and why they should call us. We encourage you to embed these videos directly on your website, or share them by email.
A new, two-page “Know Your Rights In Care”brochure that explains the various types of rights to which young people are entitled under the Child, Youth and Family Services Act, 2017 (this can also be printed out for distribution, and/or used as a poster).
We also plan to send materials out to every children’s aid society. Please help us assess your needs by indicating how many resources you require to give to children and youth, and to adults, over the next year. Please email Akihiko Tse at atse@ombudsman.on.ca by February 3rd, 2021 to place your request.

We would also be happy to arrange virtual meetings or presentations to answer questions and share information with you, your colleagues and the young people in your care. Our staff have already held many such meetings with agencies and groups across the sector and welcome opportunities to engage with you and hear your feedback.

Please don’t hesitate to contact the Children and Youth Unit by phone (416-325-5669; 1-800-263-2841) or email (cy-ej@ombudsman.on.ca).

We also encourage you to stay up to date on our work via our monthly newsletter, our social media channels (Twitter: @Ont_Ombudsman and @Ont_OmbudsmanFR; Facebook: @OntarioOmbudsman; Instagram: @OntOmbuds), and the Children and Youth Unit section of our website: https://www.ombudsman.on.ca/what-we-do/topics/children-youth).

Yours sincerely,


Paul Dubé,
Ombudsman of Ontario

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