Ontario’s Provincial Advocate for Children and Youth will, beginning today, have the legislative authority to investigative matters concerning a child or a group of children receiving services from a children’s aid society (CAS) or a residential licensee where a CAS is the placing agency. This includes systemic investigations into child deaths and critical injuries.
Anyone who has a concern may request an investigation from the Office once they have exhausted all other available complaint processes. For CAS services, this will include the local CAS’s internal complaints process or the Child and Family Services Review Board. For children’s residences, this will include the internal complaints process at the children’s residence or the Ministry of Children and Youth Services.
Child or youth seeking or receiving services from the child welfare system with a concern about their experience can call the Advocate’s Office at: 1-800-263-2841 (toll-free) or 416-325-5669.
For more information on the Office’s new Investigative Unit, please visit our website at http://provincialadvocate.on.ca/main/en/about/Investigations.html.
Provincial Advocate for Children and Youth